Helpline

Corona, WebEx conferences, online teaching, lack of campus life. For many, studying is not easy at the moment. But even apart from the current pandemic, there are situations in which you may need a sympathetic ear and simply want to get things off your chest. That's why the University of Erfurt now has a helpline - run by students for students!

The helpline has launched at the start of lectures in the summer semester 2021. Behind the helpline are students from different fields of study and semesters: some have not been at the University of Erfurt long themselves, others are already doing their doctorate. What do they have in common? They want to support their fellow students with problems and psychological stress related to their studies, listen to them, advise them and refer them to further support services. 

When and how can the helpline be reached?

Availability

The helpline can be reached on +49 (0)361 30252964 daily from 8 am to 11pm. (Attention: adjusted times!)

In the overview below, you can see how the shifts are filled (in terms of language skills, gender and study status). 

The offer is, of course, anonymous. To ensure your own anonymity as a caller, it is best to switch on the number suppression of your own telephone.

The helpline has two lines per shift and does not have a voicemail. If you call outside the shifts or if both lines are busy, simply try again later. Thank you.

How did the helpline begin?

The project is presented on the campus blog "I like my university..." in an interview  with Hannah Schneider, who coordinated the project.

Current Cast

Week from 27 June to 3 July

The dates are in the past.

Week from 4 to 10 July

  8 - 10 am 10 - 12 am 7 - 9 pm 9 - 11 pm
Monday f
German
BA-/MA- students
- f
German, English, Russian
BA-/MA- students
f
German, English, Russian
BA-/MA- students
Tuesday - - f
German
BA-/MA- students
f
German
BA-/MA- students
Wednesday f
German, English
BA-/MA- students
f
German, English
BA-/MA- students
f, m
German, English
BA-/MA- students
f
German, English
BA-/MA- students
Thursday - - f
German
BA-/MA- students
f
German
BA-/MA- students
Friday f
German, English
BA-/MA- students
f
German, English
BA-/MA- students
f
German, English
BA-/MA- students
f
German, English
BA-/MA- students
Saturday - - - -
Sunday - - - f
German, English
BA-/MA- students

How can I participate?

You would like to participate in the helpline? Then please register by e-mail: sorgentelefon@uni-erfurt.de