FAQ for the start of studies

You have enrolled: a warm welcome to the University of Erfurt! In the first few weeks, there’s a lot to take in all at once – such as your student identity card (thoska), your timetable, course registration and, before long, your first examinations. On this page, we answer the questions that first-year students ask most frequently, organised according to the schedule for your first semester. And if your question isn’t listed here, your tutors during the Student Orientation Days and the General Student Advice and Counselling Service will be happy to help.

Studentin vor Tafel im Seminarraum
Seminar room
Studierende im Sachunterrichtslabor Seminarraum
Science laboratory
Studentinnen auf der Campuswiese
Campus lawn

Off to a good start

What you should do before the Student Orientation Days.

When does the term start, and when do I need to be at university?

The winter semester officially begins on 1 October. From that day onwards, you will be a student at the University of Erfurt. However, you do not need to come to campus until the Student Orientation Days (STET). The lecture period begins immediately afterwards.

Good to know: Each semester consists of the lecture period and the lecture-free period. These are not holidays in the same sense as school holidays, as examinations take place, seminar papers are due and internships are completed during the lecture-free period. All important dates, including the A and B weeks, are listed in the semester calendar.

Semester calendar

Student Orientation Days

What should I have done before the Student Orientation Days?

If you sort out the following points beforehand, you’ll be able to focus entirely on your timetable and getting to know people at STET:

  • Pay your semester contribution to complete your matriculation and registration
  • Activate your university account and email account (see next question)
  • Validate your student identity card (thoska) on campus
  • Download your certificate of enrolment and submit it to your health insurance provider, family benefits office or BAföG office
  • Save the examination and study regulations for your subjects and read through them once
  • If necessary: take a language placement test, apply for BAföG, change your registered address and activate the Deutschlandsemesterticket

Our checklist provides a comprehensive overview of what to do before and during the STET. Still feeling a bit lost? Don’t panic – that’s exactly what your tutors are there for.

Checklist for the start of your studies

Examination regulations

How do I activate my university account and my email inbox?

Once you have completed the matriculation and registration process, you will find your login details on the homepage of the application portal: your university email address (firstname.lastname@uni-erfurt.de), your username and an initial password.

Your university account will only become active once you have changed the initial password in the user portal of the University Computer and Media Center (URMZ). You can do this from home or at the terminals in the foyer of the Centre for Communication and Information (KIZ). You must activate your email account separately.

You can then use your university account to log in everywhere: 

  • the HISinOne student portal, 
  • in E.L.V.I.S., 
  • in Moodle,
  • in WISEflow, 
  • on the eduroam Wi-Fi network,
  • in the library. 

Your login details from your application will only work on a temporary basis.

Tip: From now on, please only contact the university using your university email address. You can also use this address to access information from your tutors and lecturers.

University Computer and Media Centre (URMZ) user portal 

Information on your university account 

Email account for students 

When will I receive my student identity card (thoska) and how do I activate it?

As soon as you have enrolled and paid your semester contribution, we will post your student identity card (thoska) to you, along with information about STET and E.L.V.I.S. International students obtain their thoska in the International Office (except Public Policy students – the student advisor will inform you where to pick up the card). As each card is produced to order, it may take a few days to arrive.

The student identity card (thoska) is a student ID card, library card, access card, photocopying card and payment card all in one. Before you can use it, you must validate it at a validation station on campus. This involves printing the new validity date onto the thermal strip on the front of the card.

You must validate the card:

  • for the first time after matriculation and registration (you can do this even before the start of the semester)
  • thereafter, following each successful re-registration, i.e. every semester

Validation and station locations 

Student identity card (thoska)

I’ll be arriving in the evening or at the weekend and need the student identity card (thoska) for my residential home. What should I do?

You can only gain access to some residential homes with a validated thoska. The validation points are located in the administration building, the KIZ, the university library and the cafeteria. If these buildings are already closed, please contact the security guard at the main entrance to the campus. Once you have shown your student identity card (thoska), the security staff will let you into one of the buildings so that you can validate your card.

Please note: In order for your room door to open, your student identity card (thoska) also needs a key function. This is activated by the caretaker of your residential home, who will contact you by email before you move in. If you are arriving late in the evening or at the weekend, please contact the caretaker in advance. The Studierendenwerk can then send you a temporary guest card with a key function to tide you over.

Studierendenwerk residential homes

Where can I get my certificate of enrolment?

You can download it yourself from the HISinOne student portal. Following consultation with the BAföG office, it is also recognised as a certificate under Section 9 of the BAföG. You will need it, for example, for your health insurance provider, the family benefits office or your BAföG application.

By the way: the certificate also lists the examination regulations that apply to you. You can also find other documents, such as your academic progress certificate, on the portal.

HISinOne student portal

Do I have to take a language placement test?

If you are studying English and American Studies or Romance Studies as a major or minor subject: yes. You will take the test before or during the STET. A placement test may also be required for other subjects with language requirements. The requirements that apply to you are set out in your examination and study regulations. Dates and procedures can be found at the Language Centre.

Students of International Relations can find the language requirements on the Faculty of Economics, Law and Social Sciences’s website.

Placement tests in the STET 

Language certificates for International Relations 

I can’t take part in the STET. How can I still get off to a good start with my degree?

At the STET sessions, you’ll receive a wealth of information all in one place, get to know your fellow students and draw up your first timetable with your tutors. If you’re unable to attend, please contact your programme advisor as soon as possible. You can find the contact details on your subject’s website.

There are a few things you can prepare in advance: read your examination regulations and have a look at the course catalogue (see ‘How do I create my timetable?’). The General Student Advice and Counselling Service can help with general enquiries.

General Student Advice and Counselling Service

Do I have to attend the opening events for my main and minor subjects?

No. You will only attend the opening event for the faculty to which your major belongs. You can find the times on the Student Orientation Days page.

Student Orientation Days

How does the Bachelor’s degree programme with a major and a minor work?

On the Bachelor’s programme in Erfurt, you will study two subjects: a major, which forms the core of your studies, and a minor, which is less extensive and complements your degree. After three years, you will have completed your first academic degree.

The workload is measured in credit points (LP or ECTS). One credit point corresponds to approximately 30 hours of work, including preparation and follow-up. In total, you will earn 180 LP:

  • Orientation phase (1st and 2nd semesters): 30 LP each in the major and minor subjects
  • Qualification phase (3rd to 6th semesters): 90 LP in the major and 30 LP in the minor

In the first year, you will familiarise yourself with the examination system and find out whether your subjects suit you. During the qualification phase, you will deepen your knowledge and set your own areas of specialisation. All degree programmes are structured into modules, and each module usually concludes with a module examination.

Combining a major and a minor

Glossary from A to Z

What is the Studium Fundamentale?

The Studium Fundamentale, or Stufu for short, is a core element of the Erfurt Bachelor’s programme and is integrated into your major subject. As well as acquiring specialist knowledge, you will develop key skills and further your personal development. The Stufu also provides a stronger link between your studies and professional practice. For this reason, career-oriented internships are therefore included in some subjects and within the Stufu. Details can be found in the module catalogue for your major subject.

Studium Fundamentale

How do I create my timetable?

During the STET, you’ll draw up your first timetable together with your tutors. If you have a look at the documents beforehand, you’ll make faster progress. Here’s how to proceed:

  1. Decide on your modules: The examination regulations for your main and minor subjects specify, under the section ‘Structure of the programme’ (usually § 4 or 5), which modules you must complete during the orientation phase and which you can choose.
  2. Check the requirements: The module descriptions in the appendix to the examination regulations specify which sub-modules you must attend in order to sit a module examination. A few modules are completed without an examination.
  3. Add courses: Look for the relevant courses in the course catalogue under ‘My courses’ and add them to your timetable, noting the university lecturer, title and sub-module code (e.g. M01#01).

Tip: The coloured module lists help you keep track – red indicates the module level, blue the sub-module level. Save the examination regulations and module lists or print them out. You will need them time and again throughout your studies.

Examination Regulations

My Courses (Course Catalogue)

E.L.V.I.S., HISinOne, Moodle, WISEflow: Which one do I need for what?

To start with, there are lots of names. You can log in everywhere using your university account.

  • HISinOne student portal: This is where you manage your student details. You can update your contact details, view your semester contribution, download certificates and submit applications, such as for a change of subject or a leave of absence.
  • E.L.V.I.S.: Your study and examination portal, including the course catalogue. Here you can register for modules and module examinations and view your marks.
  • Moodle: The learning platform for your courses, featuring resources such as reading lists and study materials. For some courses, you’ll also need to register here.
  • WISEflow: This is used for digital examinations and the submission of written assignments.
  • Webex: The video conferencing system, used for things such as online consultation hours or lectures.

You can find guides and discussions on all aspects of digital studying in the Moodle room ‘Uni Erfurt Digital Studying’.

Moodle, E.L.V.I.S., WISEflow and more

Student Portal

E.L.V.I.S.

Moodle

What’s mentoring all about?

During your Bachelor’s degree, you will be supported by a mentor – a professor or academic employee from your main subject. You can discuss your personal study and examination plan with them, as well as any questions you may have about specialisations, internships, a period of study abroad or the Studium Fundamentale. Participation in the mentoring programme is compulsory. You can find out exactly how it works in the STET.

The first few weeks of the term

Seminar places, enrolment and everyday student life

How do I enrol in my seminars, and what if I can’t get a place?

You are guaranteed a place on compulsory modules. For compulsory elective courses, the number of places may be limited. In such cases, the faculty will organise a registration process, details of which will be provided in the course catalogue or directly in the course description. Lecturers will decide on admission during the first two sessions. You must therefore attend the very first session.

Course catalogue

By when do I need to confirm my course enrolment?

During the first two weeks of the term, you should check with the lecturers to see if you are able to attend. In the third and fourth weeks of the term, you will then register for your courses in E.L.V.I.S. By doing so, you are making a binding enrolment for the courses and the module examinations.

Important: Once the deadline has passed, you will no longer be able to change your course selection. You should therefore only submit your registration once your schedule is finalised. We will show you how to register for courses at the STET sessions. You can find the exact dates in the semester calendar.

E.L.V.I.S.

Semester calendar

What do c.t. and s.t. mean?

This is what is known as the ‘academic quarter’. If ‘c.t.’ (cum tempore, ‘with time’) appears after a time, the session begins 15 minutes later. A lecture at 10.00 c.t. therefore starts at 10.15. ‘s.t.’ (sine tempore, ‘without time’) means: on the dot at the specified time. Our glossary explains further terms from everyday university life.

Glossary

How much time should I set aside for my studies?

A full-time degree course is about as time-consuming as a full-time job. Each semester usually involves 30 credit points. This equates to around 900 hours of work, comparable to roughly 40 hours a week. This includes not only lectures and seminars, but also preparation and follow-up work.

So don’t take on too much in your first semester. Settle in first and focus on what’s really necessary. If you’d like to work part-time, you’ll find advice under ‘How can I finance my studies apart from BAföG?’.

Where can I study on campus?

There are quiet study areas on campus, which are marked on the pocket map. In addition, there is the University Library and the computer rooms in the KIZ. You can use the eduroam Wi-Fi with your university account. This is also handy if you don’t yet have your own flat in Erfurt. And for a quick break, there’s the Hilge Campus Café.

Pocket map

Set up eduroam

Campus tour

Do I need my own laptop?

Computer labs are available on campus at the KIZ. You can print and photocopy using your student identity card (thoska) on the public multifunction devices. For projects and events, you can also hire media technology from the University Computer and Media Centre (URMZ), such as presentation and recording equipment.

University Computer and Media Center (URMZ)

Software

When and how will I be assessed?

Your lecturers will let you know what is expected of you on a course and when the module examinations take place during the first two weeks of lectures. It is best to enter exam dates and submission deadlines into your calendar right at the start of the semester. Module exams also take place during the lecture-free period.

Good to know: You will only be allowed to sit a module exam again if you sat the exam on the first scheduled date. You can view your marks in E.L.V.I.S.

Examination matters

What happens if I fail an examination during the induction phase?

You must pass the module examinations for the orientation phase in both subjects in order to progress to the qualification phase. If you do not pass on your first attempt, you may retake the examination once, on a second examination date during the same semester.

If you realise you’re struggling with a subject, don’t wait until the examination. Speak to your mentor or the General Student Advice and Counselling Service at an early stage.

General Student Advice and Counselling Service

I’m off sick on the day of the exam. What should I do?

If you are unable to sit an examination, meet a submission deadline or attend a compulsory session due to illness, please follow these steps:

  1. Go to see your doctor straight away and take the pre-filled ‘Notification of Illness’ form with you. Your doctor will confirm that you are unable to sit the exam due to illness.
  2. Submit the form by the deadline: either by post to Department 1: Registrar's Office (for example, via the in-house postbox at the main entrance) or as a photo or scan to pruefungsangelegenheiten@uni-erfurt.de.

The notification of illness must generally be received within three working days (Monday to Saturday). The deadline is calculated from the day on which your inability to sit the exam was confirmed, not from the exam date. Only then will your absence be considered excused, and your examiners will set a new date.

Please note: The standard certificate of incapacity for work issued to employers is not sufficient. In the event of hospitalisation, a certificate of hospitalisation is sufficient. If you are unable to attend due to your child being ill, a medical certificate for claiming sick pay in the event of a child’s illness is sufficient.

Forms

Examination matters

Am I allowed to use AI during my studies?

Generative AI can enhance your studies if you use it thoughtfully: as a support, but not as a substitute for your own learning, reflection and reasoning. To help you better understand AI tools and use them in a considered manner, the University has produced a guide. If in doubt, check directly with your lecturers to clarify which aids are permitted for a seminar paper or examination.

Important: The University imposes sanctions for attempts to cheat in examinations. You will receive a warning for a first offence. A second offence can result in the loss of your right to sit the examination and thus the termination of your studies at the University of Erfurt.

Guide to AI in Higher Education

Information on Cheating

This subject isn’t really right for me. Can I switch?

It’s normal to have doubts at the start, and that’s exactly what the orientation phase is for. Towards the end of your first year of study, you can change your main and/or minor subject once. This is generally no longer possible during the qualification phase. You must submit your application online via the student portal.

If you wish to switch to a degree programme with restricted admission, your application for admission must be submitted by 15 July. This is a strict deadline.

Before you make your decision, it’s worth having a chat with the General Student Advice and Counselling Service. There, you can also discuss which combination of subjects suits you best.

Student Portal

Student Affairs

General Student Advice and Counselling Service

How does the re-registration process work?

To ensure you can continue your studies next semester, you must complete re-registration each semester by paying the semester contribution. Receipt of payment constitutes your re-registration application. We will email you the details at the start of the re-registration period.

  • Re-registration for the summer semester: 1 January to 15 February
  • Re-registration for the winter semester: 1 June to 15 July

Please bear in mind the time it takes for the bank transfer to go through. If the payment is not received until after the re-enrolment deadline, or if there are other outstanding issues, a late payment fee of 20 euros will be charged. As soon as we have received everything, you will receive confirmation by email and will be able to download your new certificate of enrolment. You can then validate your student identity card (thoska) for the new semester.

Fees and charges

Arriving in Erfurt

Living, leasure and making connections

How do I find a flat or a room in a shared flat?

Start looking early, as demand is at its highest just before the start of the term. The best way to find rooms in shared flats and flats is via online accommodation exchanges and noticeboards, for example in the university library. It may also be worth placing an advert yourself. The Studentenwerk’s information point in the cafeteria can also help you find private rooms.

In Erfurt, a room in a shared flat costs on average around 370 euros including service charges, which is below the national average. When looking at offers, make sure you check whether the rent quoted includes or excludes service charges. Electricity and the TV licence fee (18.36 euros per month per household) are usually added on top.

Flea markets, second-hand shops and the ‘Puzzlekiste’ – a swap shop for household items at the university – can help you furnish your home. The International Office is the contact for this.

Living in Erfurt

How do I get a place in a residential home, and how much does it cost?

The residential homes in Erfurt are managed by the Thuringian Student Services Organisation (Studierendenwerk). You submit your application online via their website, even before you have been admitted to a course. You can submit your application

  • from 1 April for the winter semester
  • from 1 October of the previous year for the summer term

Single rooms and studio flats are available, most of which are fully furnished. Depending on the size and facilities, accommodation costs between 190 and 393 euros per month. You can live there for the duration of your standard period of study.

From time to time, places also become available at short notice. It’s therefore worth checking the Studierendenwerk’s website even if you’re running late.

Online application for accommodation

Residential homes in Erfurt

Do I need to re-register in Erfurt?

Yes. Anyone moving to a new city to study must register with Erfurt City Council’s Citizens’ Service as having either a primary or secondary residence. Your primary residence is the place where you spend most of your time. A second-home tax may be payable in Erfurt for a second home. It amounts to 16 per cent of the annual rent excluding service charges.

Once you’ve moved in, please also bear these two points in mind:

  • Notify the university of your new address: via the ‘My contact details’ quick link on the student portal
  • Third-party liability insurance: Unmarried students under the age of 25 who are in their first course of study are covered under their parents’ insurance policy as long as they live in the same household. If you have your own flat and a new main place of residence, you will need your own third-party liability insurance.

Erfurt City Council’s Citizen Services

Student Portal

How do I use the Germany Semester Ticket?

The Germany Semester Ticket is included in your semester contribution. You activate it once online via the Central Thuringia Transport Association (VMT) and can use it to travel from 1 October onwards.

You can take your bike on the train free of charge. However, there is a charge for taking it on trams and buses.

Germany Semester Ticket from the VMT

Trams and buses in Erfurt

How do I get to know people when I’m just starting out?

The first opportunity is STET. You’ll be out and about with your group, exploring the campus and the town, and meeting lots of people who are just as new as you are. After that, there are plenty of options:

  • Market of Opportunities: At the start of the semester, university groups, student initiatives and student communities introduce themselves. Topics range from politics to theatre and choirs to sustainability.
  • Subject Student Councils: the student representative body for your subject, which you can get involved in yourself
  • University sports: over 150 courses where you can strike up conversations whilst you’re at it
  • Café International: every Tuesday evening during the lecture period, for local and international students
  • First-year parties and the Campus Festival: dates in the events calendar and on Instagram at @unierfurt_events

Do you have an idea for a cultural project? The Student Services’ Cultural Office and the Student Council’s Cultural Department can advise you and provide financial support for suitable projects.

University groups

Events calendar

Instagram @unierfurt_events

Student Services’ Cultural Office

Student Council’s Cultural Committee

How do I sign up for university sports?

University sports are organised by the Erfurt University Sports Club (USV) for students and employees at the University and the University of Applied Sciences. The programme features more than 150 courses across over 80 sports, including volleyball, climbing, calisthenics, tango and yoga.

From the start of October, you can find out about the programme and register; online enrolment begins in mid-October. You can set up a login for booking straight away using your university email address.

Erfurt University Sports Association

Sports activities

Can I take language courses for free?

Yes. The Language Centre offers around 140 courses in 16 modern and classical languages every semester, and they are all free of charge for you. Online registration opens in the STET at the earliest. For English, French, Spanish and Russian, there are enough places for everyone who needs these languages for their studies.

Those who prefer to learn through direct interaction can find a language partner with a different mother tongue via the Tandem programme.

Language Centre

Tandem programmes

How do I pay in the cafeteria and how do I print on campus?

With your student identity card (thoska). You can top up the card for use in the cafeteria and on the public multifunction machines. Top-up machines for cash and debit cards are available in the cafeteria and in the library. The cafeteria offers snacks, drinks and lunch, including vegetarian and vegan options.

To print, you need to register your student identity card (thoska) once at a registration point in the library entrance area or in the printing room on the ground floor of the KIZ. If you only print or copy from a USB stick, you do not need to register.

Menu and opening hours

Student identity card (thoska) functions

Where can I get my library card?

Your student identity card (thoska) also serves as your library card. All you need to do is activate your library account, which you can do at any time during opening hours at the circulation desk. You don’t need to wait until the STET event to do this. You’ll then get to know the library better during a guided tour there.

Setting up your library account

Services for first-year students

I’ve lost my student identity card (thoska). What can I do?

Have the card blocked immediately so that nobody can misuse it. You can do this in person at the thoska office or by emailing thoska@uni-erfurt.de from your university account. Please provide your student number, surname, first name and date of birth.

You can apply for a new student identity card in person at the student identity card (thoska) office. A replacement card costs 10 euros.

Information about the student identity card (thoska)

Money and finance

How much it costs to study and how to fund your studies.

What does the semester contribution cover?

There are no tuition fees in Thuringia, unless you exceed the standard period of study by a significant margin. However, you do pay a semester contribution each semester. This consists of:

  • the fee for the Thuringian Student Services Organisation (Studierendenwerk),
  • the fee for the University of Erfurt Student Council,
  • the ‘Deutschlandsemesterticket’,
  • the Kulturticket,
  • the fee for the student ID card.

Contributions and fees

Am I eligible for BAföG and how much will I receive?

In principle, all students who do not have sufficient funds from other sources to cover their living costs whilst studying – for example, because their parents’ income is low – are eligible for BAföG. Funding is provided for the duration of the standard period of study.

Those who no longer live with their parents can receive up to 992 euros a month. Students with children also receive a childcare allowance of 160 euros per child. Half of the BAföG is a grant, the other half an interest-free loan. You will be required to repay a maximum of 10,010 euros (as of 2026).

Studying abroad is also supported. As different calculation criteria apply there, it is often worth applying even if you are not eligible for funding in Germany.

BAföG at the Thuringian Student Services Organisation (Studierendenwerk)

How do I apply for BAföG?

The Thuringian Student Services Organisation (Studierendenwerk) is responsible for providing advice and processing applications. The easiest way to submit your application is online via BAföG Digital. The portal checks whether your details are complete and plausible as you fill in the form. Paper forms are available from the Office for Student Finance or at the information point in the cafeteria.

Submit your application as early as possible, as BAföG is paid from the month in which your application is received at the earliest. Depending on the documents you provide, it takes around four weeks to receive a decision. After that, a new application is required every twelve months.

  • Submission: in the postbox in Staff Building 1 or at the information point in the cafeteria
  • Contact person: depends on the first letter of your surname
  • Changes of address: informally by email

You will later receive confirmation of academic achievements already completed for the BAföG Office from the examination matters office in Department 1.

BAföG Digital

Contact persons

Apart from BAföG, how can I fund my studies?

Most students combine several sources of funding:

  • Parental support: Parents are legally obliged to support their children until they complete their first degree leading to professional qualification, including a Master’s degree. The amount depends on their financial circumstances. As a guideline, students with their own flat can expect 990 euros per month, of which 440 euros covers rent and heating (as of 2026). Financial support can also be provided in kind, for example through accommodation and meals.
  • Child benefit: Until you turn 25, your parents can apply for child benefit from the family benefits office, currently amounting to 259 euros a month.
  • Part-time job: In a ‘minijob’, you can earn up to 603 euros a month (as of 2026). Make sure you find out about tax and social security contributions beforehand. As a student assistant, you work directly at the university and gain an insight into teaching and research. The Studierendenwerk also arranges jobs.
  • Scholarships: There are more than 1,750 funding opportunities in Germany, and many students do not even make an application. The University of Erfurt itself awards ‘Deutschlandstipendien’ of 300 euros a month, regardless of income. mystipendium.de offers a good overview.
  • Loans: Student loans, such as those from KfW, or the education loan for advanced stages of study can help bridge the gap. Be sure to compare the terms and conditions beforehand.

If no one in your family has studied at university before, the volunteers at ArbeiterKind.de offer free advice, including on funding.

Costs and funding

Deutschlandstipendium (German National Scholarship)

Advice from the Studierendenwerk

Is there any financial start-up support available when starting university?

Yes, support is available under certain conditions:

  • Federal Start-up Grant: Anyone who received certain social security benefits before starting their degree can receive a one-off grant of 1,000 euros. You can apply online via BAföG Digital. Further information is available on the Thuringian Student Services Organisation (Studierendenwerk) website.

BAföG Digital

Student finance at the Studierendenwerk

What discounts am I entitled to as a student?

With your student ID card, you can save money in many places:

  • Cultural Semester Ticket: free access to many cultural venues, such as the Erfurt Theatre and the city’s museums
  • Discounts in Erfurt: at numerous shops, restaurants and service providers; an overview is available at campus-erfurt.de
  • Broadcasting licence fee: You can apply for an exemption with a valid BAföG notification.
  • International Student Identity Card (ISIC): for discounts abroad and in online shops; available from the information point in the cafeteria

In addition, there are student rates available from many telephone and internet providers, banks, transport companies and software providers.

Discounts for students in Erfurt

Am I covered by insurance whilst I’m at university?

Once you have enrolled, you are covered by statutory accident insurance. In addition, the Thuringian Student Services Organisation (Studierendenwerk) has taken out leisure accident insurance for you, which is funded through your semester contribution.

You are responsible for arranging any further insurance cover yourself. You will need your own third-party liability insurance as soon as you are no longer covered under your parents’ policy (see ‘Do I need to re-register my address in Erfurt?’). Home contents insurance is not always necessary, but it is advisable. With some providers, this also covers your bicycle.

Insurance through the Studierendenwerk

Advice and support

Who to contact if you still have questions or are finding things difficult.

Who is responsible for what?

If you’re not sure who to turn to, this guide will help:

  • General student advice and counselling: your course of study, difficulties or doubts during your studies, starting your career
  • Student affairs: matriculation and registration, re-registration, semester contribution, changing degree programmes, leave of absence, deregistration
  • Examination matters: examination regulations, registration for exams, sick notes, confirmation of academic performance for the BAföG office
  • Subject advice and counselling: academic enquiries regarding your subject and recognition of prior learning; contact details on your department’s website
  • Mentor: Your personalised study plan for your main subject
  • University Computer and Media Center (URMZ): University account, email, Wi-Fi
  • thoska office: student identity card
  • Thuringian Student Services Organisation (Studierendenwerk): BAföG, residential home, social and legal advice, job placement
  • International Office: studying and internships abroad
  • Student Council (StuRa): Your elected representative body, which assists with all student matters

You can visit the General Student Advice and Counselling Service, Student Affairs and Examination Matters Office in person from Monday to Thursday, 12 noon to 3 pm, and contact them by telephone from Monday to Friday, 9 am to 11.15 am.

Our campus specialists can also answer any questions you may have about life on campus. They are students here themselves and will be happy to take you on a guided tour of the campus.

General Student Advice and Counselling Service

Student Affairs

Examination matters

University Computer and Media Centre (URMZ)

International Office

Student Council

Campus Specialists

It’s all getting too much for me. Where can I find support?

A new city, new people, a new system: it’s common for many students to feel overwhelmed when they first start university. You don’t have to face this alone.

  • Psychosocial counselling from the Studierendenwerk: free and confidential, for problems with your studies as well as personal crises; available in English on request
  • Mental Health First Aid: certified first-aiders at the university who can advise you on suitable support services
  • General Student Advice and Counselling Service: primarily for difficulties with your studies

Further health-related services are listed on the ‘Healthy University’ page. In acute emergencies, please dial 112.

Psychosocial counselling

Mental Health First Aid

Healthy University

Advice and help in emergencies

I have a disability or a chronic illness. Who can help me?

Whether you have a visual, hearing or mobility impairment, a chronic or mental health condition, a specific learning difficulty or autism: your first point of contact is the University’s Diversity Officer, supported by Department 1: Registrar's Office. They will advise you on all matters relating to your studies, help you find the right support services, and work to eliminate disadvantages and barriers. You can contact them at  diversitaet@uni-erfurt.de.

The Thuringian Student Services Organisation (Studierendenwerk) also provides additional support for students with a disability or chronic illness.

Studying with a disability

I’m studying whilst looking after a child or I’m pregnant. What support is available?

The University of Erfurt has held the ‘Family-Friendly University’ seal since 2005. Together with the Studierendenwerk, it supports you with, amongst other things:

  • a crèche on campus and flexible childcare at the university
  • family-friendly accommodation options
  • free lunch for young children (the child ID card is available at the information point in the cafeteria), as well as play areas, children’s meals and nappy-changing facilities in cafeterias
  • a childcare allowance as part of BAföG
  • a checklist for administrative procedures before and after the birth

If you are pregnant, statutory maternity protection also applies whilst you are studying. Notify the university of your pregnancy using the relevant form, and Department 1: Registrar's Office will advise you in person. The Office for Equal Opportunity and Family Services can also answer any questions you may have about balancing your studies with family life.

Studying with a child

Reporting a pregnancy

Office for Equal Opportunity and Family Services

I have experienced discrimination or harassment. Who can I turn to?

Whether you have been affected yourself or have witnessed such behaviour: there are several services at the university that can offer you confidential support and advise you on ways to protect yourself and take action.

  • Office for Equal Opportunity and Family Services: for experiences of sexual harassment, discrimination and violence, gleichstellungsbuero@uni-erfurt.de
  • Student Council Anti-Discrimination Office: stura.antidisk@uni-erfurt.de
  • AntiRaktiv: external advice on racial discrimination, antiraktiv@migranetz-thueringen.org
  • Complaints Office under the Anti-Discrimination Policy: for complaints against students, contact bernhard.becher@uni-erfurt.de; for complaints against staff, contact the Legal Service at christine.arnhold@uni-erfurt.de

In situations of immediate danger, you can contact the police on 110 and the university security post at the main entrance on 0361 737-0.

Advice and help in emergencies

Further information

Checklist for starting your studies Have you thought of everything?
Information for first-year students All the information you need on how to get there