Advice and help in emergencies

In the event of damages, please always notify the +49 361 737-5399 (guard).
Emergency and malfunction numbers as well as duty rosters are deposited at the station.

Technical faults, i.e. all faults connected with electricity, heating, water or waste water, should be reported to our colleagues in the Operations Engineering Department.
They can be reached by telephone on +49 361 737 5345 or in writing at betriebstechnik@uni-erfurt.de.
Malfunctions on doors and locking systems should be reported to +49 361 737 5344 or in writing to schluesselverwaltung@uni-erfurt.de.

In case of defective lamps or furniture in need of repair, please write to hausverwaltung@uni-erfurt.de.

• In the event of a data breach or if you have a corresponding suspicion, please inform the data protection officer immediately by sending an informal e-mail to datenschutz@uni-erfurt.de.
  Further information on data breaches (definition, examples) can be found on the page of the data protection officers.
• To report IT security incidents (e.g. suspected phishing attempts or malware attacks), please contact the IT Security Officer Frank Becker (frank.becker@uni-erfurt.de).

If, despite all preventive measures, a break-in or a theft should occur, the police must be informed immediately and a report filed.

In detail, the following reporting steps are to be carried out:

• Report and file a complaint with the police (Erfurt North Police Inspection Service on telephone no. 0361 / 7840-0),
• Immediate information to Department 4: Facility Management,
• in case of theft of IT equipment: Information to the URMZ,
• in case of theft of other inventoried fixed assets: Information to Department D3,
• in case of loss of personal data: Information to the Data Protection Officer.

The following form [in German] contains all the necessary information to guide you through the process and ensure the completeness of the required information.

Services offered by the Student Services Organisation (Studierendenwerk) for students

Not everything always goes as planned during your studies. Sometimes crises need to be overcome or changed life situations need to be faced. If this is the case, you will find the right people to talk to at the General Social Counselling Centres (ASB) and the Psychosocial Counselling Centres (PSB) of the Student Services Organisation. You can also take advantage of free legal advice at all locations.

The information centres also provide you with general information about the Student Services Organisation, applications and forms as well as lots of useful information about your place of study.

counselling services of the Student Services Organisation 

Helpline for students

Studying and private life are not always easy. There are situations in which you need a sympathetic ear or need to sort out your thoughts. The student assistants at the helpline are here to help. The helpline is a low-threshold counselling service – from students for students. Students volunteer to support their fellow students in challenging situations in everyday life or during their studies and help them to structure their own thoughts, create clarity and reflect on themselves.

The helpline is available on 0361 30252964 can be reached. (There are two lines, but no mailbox. Outside "office hours" or if both lines are busy, please simply call again later. Thank you very much!)

further information and office hours

Counselling in stress and crisis situations (for employees)

The University of Erfurt is continuing to develop its mental health support measures as part of the university health promotion concept with a counselling service. The counselling service for employees was created in 2024 as a low-threshold opportunity to talk about challenges and problems in the private sphere as well as conflicts in a professional context.

Contact:
Dr Silke Martin
mail@silkemartin.com

further information

First aid in mental health crises (for employees)

There is a Mental Health First Aid (MHFA) team at the University of Erfurt that offers colleagues first aid in mental health crisis situations.

further information

Representative body for severely disabled persons (for employees)

Will my impairment be taken into account in the application process? Can I work well with my impairment? Where can I get support? Our representatives for severely disabled employees help to find the right support, answer questions and help to clarify personal concerns in a differentiated manner.

Contact:
Gregor Herrmann
phone: +49 361 737-5505

Franziska Gossen
phone: +49 361 737-4900

schwerbehindertenvertretung@uni-erfurt.de

Studying with disabilities and chronic illnesses (for prospective students, student applicants, students and doctoral candidates who are not members of academic staff)

Will my impairment be taken into account in the application process (e.g. as a case of hardship)? What are the study conditions like in my degree programme? Can I study well with my impairment? Will I receive support?

The point of contact for these questions is the Diversity Officer at the University of Erfurt, who is supported in these matters by Department 1: Registrar's Office.

Contact and further information

Equal Opportunity Officer and Diversity Officer

In case of discrimination, (sexual) harassment and/or violence, those affected, involved or witnesses can contact the Equal Opportunity Officer. The Diversity Officer is also available as a contact for students with disabilities, mental or chronic illnesses in particular. These contact points offer confidential support and advice in person or by telephone on protection and action options, including how to submit a formal complaint.

Contact:
Dr Theresia Piszczan | Equal Opportunity Officer
phone: +49 361 737-5066
gleichstellungsbeauftragte@uni-erfurt.de

Christian Tischmeyer | Diversity Officer
phone: +49 361 737-4643
diversitaet@uni-erfurt.de

further information

"MigraNetz" Thuringia – assistance programme for cases of racially motivated attacks

For students and employees of the University of Erfurt, there is a support programme for cases of racially motivated attacks: As part of the "AntiRaktiv" project of the umbrella organisation of migrant organisations in eastern Germany (DaMOst e.V.), the state association "MigraNetz" Thuringia offers multilingual community-based counselling for people affected by racism. The counselling ist confidential on request. 

To arrange an individual consultation, please use the contact options by phone or e-mail.

Contact:
MigraNetz Thuringia
phone: 03643 87777 46
antiraktiv@migranetz-thueringen.org

Social Policy & Social Affairs and Anti-Discrimination Office of the Student Council (for students)

The Social Policy & Social Affairs departments and the Student Council's Anti-Discrimination Office are on hand to help with questions and problems, provide support and network with other offers of help within and outside the university.

Contact:
stura.soziales@uni-erfurt.de // stura.antidisk@uni-erfurt.de

further information

Persons who feel discriminated against or harassed or have experienced violence within the scope of the General Equal Treatment Act and/or the Directive on Protection against Discrimination, Harassment and Violence (Ri-AGG-UE) have the right to lodge a complaint with one of the university's complaints offices. The complaints offices are Department 1: Registrar's Office and the Legal Department. Complaints can be submitted there informally in writing or recorded. The complaint will first be examined within the university and will of course be treated confidentially. The person concerned will then receive re-registration of the result of the examination.

Complaints offices in accordance with the anti-discrimination policy (for employees)

For complaints against employees of the University of Erfurt, please contact the legal department.

Contact:
Christine Arnhold
phone: +49 361 737-5071
christine.arnhold@uni-erfurt.de

Complaints offices in accordance with the anti-discrimination directive (for students)

Contact for complaints against students, members and guests of the University and other third parties within the meaning of section 13 (1) AGG (Complaints Office in accordance with AGG)

Contact:
Bernhard Becher, Ass. Jur., LLM-UEA
bernhard.becher@uni-erfurt.de

Addiction prevention and addiction counselling (for employees)

The Addiction Officer is the point of contact for employees and line managers for questions on the topics of addiction prevention and addiction-related illnesses.

Contact:
Katrin Katrin Kriebel
phone: +49 361 737-5052
sucht@uni-erfurt.de

further information

Addiction prevention and addiction counselling (for students)

If you have the feeling that you are at risk of addiction or are addicted (to the internet, drugs, food, etc.), the Student Services Organisation is there to help you with its counselling services.

further information

Diversity Officer

The Diversity Officer looks after the interests of all members, relatives, doctoral students and student applicants at the University of Erfurt. He provides advice and is committed to eliminating existing disadvantages and barriers.

Contact:
Christian Tischmeyer
phone: +49 361 737-4643
diversitaet@uni-erfurt.de

further information

Office for Equal Opportunity and Family Services

If you have any questions, suggestions or criticism regarding gender equality, work-life balance or caring for family members, please contact the Office for Equal Opportunity and Family Services.

Contact:
Cornelia Hunold
phone: +49 361 737-5065
gleichstellungsbuero@uni-erfurt.de

further information

University Health Management

If you have any questions about health programmes at the University of Erfurt, the University Health Management team will be happy to help.

Contact:
Vivien Kretschmer
phone: +49 361 737-5260

Jens Panse
phone: +49 361 737-5012
gesundheit@uni-erfurt.de

further information

Caring for relatives or an acute care situation in the family environment is often a major challenge for everyone involved and can place a heavy burden on employees in their day-to-day work or students during their studies .

For this reason, the University of Erfurt informs its employees and students with caring responsibilities about various support options.

further information

"There is a space between stimulus and response. In this space lies our power to choose our reaction. In our reaction lies our development and our freedom." (Viktor Frankl)

Conflicts are an everyday occurrence wherever independent people work together. The Human Resources Department is your first point of contact in the event of conflicts in the course of your work. Conflicts are time-consuming, stressful and sometimes restrict your focus on completing the tasks assigned to you. We provide initial counselling and support you in resolving the issues in your areas independently. If this is not successful, there is the option of external counselling or mediation after a concrete clarification of the assignment, because the earlier the conflict is recognised, the greater the chance of positive developments and progress.

Feel free to contact us!

Contact:
Nadine Pippus-Wehlisch
phone: +49 361 737-5251
nadine.pippus-wehlisch@uni-erfurt.de

Company Integration Management

Company Integration Management – BEM for short – is an offer to all employees of the University of Erfurt with the aim of maintaining and promoting their health. After all, health, performance, resilience, motivation and satisfaction are important to us.

Contact:
BEM team
bem@uni-erfurt.de

further information

Conflicts can arise during the course of a degree programme; they are nothing unusual. However, as the University of Erfurt, it is important to us to resolve these as quickly and constructively as possible. It is therefore important that you quickly find the right contact person for your concerns. In the event of a conflict, it certainly makes sense to first contact the employees affected by the conflict directly. If this is not possible, there are other contact points that you can contact.

further information

Staff Council (for employees)

The Staff Council is available to employees for complaints and personnel issues.

Contact:
Staff Council
phone: +49 361 737-5060
personalrat@uni-erfurt.de

Student Council (for students)

The Student Council (Student Council) represents the interests of enrolled students at the University of Erfurt. It takes care of the higher education policy, academic, social and cultural interests of students and supports academic and professional initiatives. The Student Council promotes the political education of students and maintains supra-regional and international student relations.

contact and further information

Council of Assistants

The Assistants' Council represents the student, academic and artistic assistants employed at the University of Erfurt on the Staff Council, where it has the right to participate, submit proposals and speak, as well as the right to vote in all matters concerning assistants.

Its members are committed to ensuring that the interests of assistants are represented and that they are implemented. Feel free to contact us with your concerns, suggestions, questions or problems: assistenzrat@uni-erfurt.de

further information

Representation of doctoral candidates

The Doctoral Student Representation formulates and represents the interests of doctoral students at the University of Erfurt.

contact and further information